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This is where a service starts. You give it a name, decide the web address customers land on, set the tax, and choose where it sits on your website. You don’t set the price or the length here — those live on the variants, which you add next.

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Add a service

1

Open Services

Go to Settings → Catalogue → Services, then add a new service.
2

Fill in the General tab

Work through the settings below.
3

Create the service

Choose Create Service. The other tabs — Duration & Price, Content & Media, Booking Settings, Reminders — stay locked until you do this.
4

Add at least one variant

Go to Duration & Price and add a length and price. Until you do, there’s nothing for a customer to book.

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Name and web address

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Service name

The name customers read everywhere: on the card in your website’s menu, as the big heading on the service page, in the browser tab, in the cart, and in their confirmation email. It’s also part of your page title in Google, which is built as “service name, then in, then location name” — so a service called “Manual driving lesson” at your Richmond location shows in search results as Manual driving lesson in Richmond. Name it the way a customer would say it, not the way your team abbreviates it internally. “Manual driving lesson” beats “MDL — std”.

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Slug

The slug is the last part of the web address for this service.
It’s filled in from the name as you type, and you can edit it or regenerate it with the refresh button. Lowercase letters, numbers, and hyphens only. A few things worth knowing:
  • Words in the address help people find you. manual-driving-lesson tells both a customer and a search engine what the page is. service-2 tells them nothing.
  • Keep it short and readable. Drop filler words. manual-driving-lesson is better than our-manual-driving-lesson-service.
  • Changing it later breaks the old link. Anyone who bookmarked, shared, or linked to the old address lands on a “not found” page, and the page starts over in search rankings. Get it right before you promote the page.
Slugs must be unique across your whole business. If a service and a package somehow end up with the same slug, the service wins and the package page becomes unreachable. Give each one its own slug.

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Service type

One-to-One — one customer per booking. This is the only type available today.
Group bookings (one-off and recurring) and equipment hire are listed but not yet available. They’re marked “coming soon” in the dropdown.

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Tax rate

Choose No Tax (0%) or 10% GST. This applies to every variant of the service — you can’t set tax per variant. When you type a price on a variant, you type what the customer pays including tax, and the portal works the tax out from there.
Change the tax rate after you’ve set prices and the portal shows a warning: “Tax rate changed — review pricing for all variants after saving.” Take it seriously. Your prices are stored excluding tax, so switching from No Tax to 10% GST changes what customers actually pay. Open every variant and check the price afterwards.

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How it looks and who can see it

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Display colour

A colour for this service in your admin calendar only. Customers never see it. It’s worth setting when you run several services — a glance at the day’s calendar tells you what kind of work is booked without reading every entry. Turn this on to promote a service. On your website, a featured service gets a “Recommended” badge and a highlighted card, so it stands out among the others in its category. Use it on one or two services, not everything. Badge everything and nothing stands out.

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Active

Whether the service is live.
  • On — customers can see and book it.
  • Off — it’s hidden.
Turn it off for something you’ve stopped offering but want to keep the setup for — a seasonal service, say. Existing bookings aren’t affected.

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Internal notes

Notes for your team only. Never shown to customers anywhere. Good for things like which staff are trained on it, what equipment it needs, or why the price changed.

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Categories

Categories are the menu of your website. Tick every category this service belongs to. If you tick more than one, a Primary Category dropdown appears. The primary one is used for the breadcrumb trail — the “Home › Richmond › Driving lessons › Manual lesson” line at the top of the page — so pick the one that best describes the service.
A service with no category doesn’t appear anywhere customers browse. This is the most common reason a new service seems to be “missing” from the website.
The order services appear in within a category is set on the category, not here. See Categories.

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Deleting a service

At the bottom of the General tab there’s a delete option. It is permanent and can’t be undone:
  • Every variant of the service is deleted with it.
  • The service is removed from all its categories.
  • Existing bookings for it may be affected.
To stop selling something without losing the setup, turn Active off instead.