The top of the panel
The booking number with a copy button beside it. Useful when a customer rings and you need to quote a reference. Two badges:- Status — where the booking is up to.
- Payment status — where the money is up to.
Opening a booking adds it to the web address in your browser. Copy that address and send it to a colleague and it opens the same booking for them. Refreshing the page keeps it open too.
Quick actions
The buttons change depending on the booking’s status, so you only ever see what makes sense right now.
Cancel, no-show, and complete each explain what they do before they do it — see Cancel, no-show, and complete.
What’s on the panel
Cancellation details
Only on cancelled bookings. Shows who cancelled it, when, and the reason given. If a customer disputes a cancellation, this is where you look.Pickup address
Shown prominently near the top, as a link that opens Google Maps. It’s there for the provider heading out the door.Customer information
Name, email, phone.Student information
Only when the person attending is different from the person who booked. Their own name, email, and phone.Schedule time
Two times, and the difference matters:- Booking time — the session itself. What the customer expects, and what’s on their confirmation.
- Reservation time (with buffer) — the whole block held in your calendar, including travel or setup padding either side.
Reschedule history
Every time the booking has moved, with a count. Each entry shows the old time, the new time, whether the provider changed, the reason given, who did it, and when. This is the record that settles arguments. It’s also worth glancing at before you move a booking again — three reschedules on one lesson usually means something else is going on.Location
Pickup and dropoff, each with a Google Maps link.Service details
The service, the length booked, and the description of that length.Provider
Who’s delivering it.Notes
- Customer notes — what the customer told you, or what you’ve told them.
- Internal notes — your team’s record, never shown to the customer. Each entry is stamped with who wrote it and when, so it builds a history.
Reminders and messages
Everything the platform has sent about this booking, and what’s still scheduled. Check here before telling a customer a reminder went out.Statuses
Bookings that are completed, cancelled, or closed as a no-show can’t be edited or rescheduled. The action buttons disappear for them, which is the panel’s way of telling you the booking is settled.