Skip to main content
A schedule says when a staff member is available for bookings at one location. Customers can only book times that fall inside a schedule. If someone has no schedule, they have no available times. Open a staff member from Settings → Operations → Staff, then select Working Schedule. Staff can see their own under Profile → Working Hours.

​
The rule that explains everything

One schedule has one set of hours. Those hours apply to every day you tick in it. So a schedule with Monday, Tuesday, and Wednesday ticked and hours of 9:00–17:00 means 9:00–17:00 on all three days. You can’t set Monday to 9:00–17:00 and Tuesday to 10:00–14:00 in the same schedule. To do that, you make two schedules. This is the most common question we get, and it has its own page: Different hours on different days.

​
What one schedule holds

A staff member can have as many schedules as they need at each location.

​
Three things control availability

Schedules are one of three layers. All three have to allow a time before a customer can book it.
1

Location working hours

When the branch is open. Nothing can be booked outside these. Set under Locations.
2

Staff schedules

When each person works, inside the branch’s hours. Set here.
3

Blocked-out time

One-off exceptions — leave, appointments. Set on the calendar.
Use a schedule for the regular pattern. Use blocked-out time for one-offs.

​
Two schedules can’t overlap

At one location, two schedules can’t cover the same day and the same hours. If they do, saving fails and you’ll see which schedule clashes and on which day. Change the days, the hours, or the dates. They can share a day as long as the times don’t touch. Monday 9:00–12:00 and Monday 13:00–17:00 are fine.

​
Reading the list

Each schedule shows as a row:
  • Day pills — the days it covers, highlighted.
  • The hours, underneath.
  • The name and how it repeats, such as “Every week, from 1 Jan”.
  • A status badge — Active, Upcoming, Ended, or Inactive.
  • Chips for anything that narrows it — “All services” or “3 services”, “All suburbs” or the area name, and “Travel optimised” when it’s on.
On the right: a switch to turn it on or off, a copy button, and a delete button. Click the row to edit it.

​
Statuses

Switching a schedule off stops customers booking it straight away. It doesn’t affect bookings already made.

​
Pages in this section

Different hours on different days

The most asked question, with a worked example.

Add a schedule

Every setting in the schedule form.

Serving areas

Named lists of suburbs you can reuse across schedules.

Travel between bookings

Keep a mobile provider’s day in one part of town.