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These settings protect your day. They stop customers booking you in ten minutes’ time, stop them booking a year out, set your cancellation policy, and hold time around each booking for setup or travel. Open a service from Settings → Catalogue → Services, then select Booking Settings.
These rules apply to customers booking on your website. You and your staff can override every one of them and book anything, at any time, from the admin portal.

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Timing

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Minimum booking notice (hours)

How much warning you need. Time slots sooner than this are never offered to customers. Set 24 and someone browsing on Tuesday morning sees nothing before Wednesday morning. Set it to what you genuinely need to prepare and travel. Set it too high and you lose the last-minute work that’s often the easiest to fill; leave it empty and someone can book you for twenty minutes from now.

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Maximum booking advance (days)

How far into the future customers can book. Days beyond this show as unavailable. Set 60 and the calendar stops two months out. This one matters more than it looks. Bookings made six months ahead are the ones most likely to be cancelled or forgotten, and they lock up slots you can’t yet staff. Somewhere between 30 and 90 days suits most businesses.

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Minimum cancellation notice (hours)

How much notice a customer must give to cancel. Past that point, they can’t cancel themselves — they have to call you. This one is visible to customers. When it’s set above zero, a line appears in the price box on the service page:
Free cancellation up to 24 hours before your lesson.
That’s a reassurance that helps people book, so it’s worth setting even if you’re relaxed about cancellations. Leave it at zero and no promise is shown at all.

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Padding before booking (minutes)

Time held in your calendar before each booking. Setup, travel to the customer, reading their notes.

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Padding after booking (minutes)

Time held in your calendar after each booking. Cleanup, notes, travel to the next customer. Both default to zero. Padding is invisible to customers — they see a 60-minute lesson — but your calendar blocks the full time, so the next booking can’t land on top of it. If your staff travel between customers, this is what stops back-to-back bookings on opposite sides of town.
Padding here is the default for the service. It applies to every booking of it, so set it to the time you need on a typical job rather than the worst case.

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Access

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Staff only booking

  • On — the service is hidden from your website entirely. It doesn’t appear in any category, and its page can’t be reached. You and your staff can still book it from the admin portal.
  • Off — customers can find and book it online.
Use it for work you don’t sell publicly: internal appointments, a service you only offer to existing customers, or a new service you’re setting up but aren’t ready to launch.
Turning this on also forces every variant of the service to staff-only. You can’t leave one variant public while the service is staff-only.