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Without this, a customer can book any free slot. A provider can end up with a 10am in the north and an 11am in the south. Turn it on and customers are only offered slots near the bookings a provider already has. The day clusters. This is only for staff who travel to customers. Leave it off for fixed-site work. You set it per schedule, under Optimise travel between bookings.

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The two settings

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Maximum distance between two bookings

The furthest the provider will travel between back-to-back bookings, in kilometres. Between 0.1 and 100.

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Reservation window

How far either side of a slot to look for existing bookings. Set in 15-minute steps, from 15 minutes to 24 hours. The default is 1 hour. A short window means only bookings very close in time count. A long window means the rule reaches further across the day.

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How it works

Sam has a booking in Redfern from 10:00 to 11:00. The schedule is set to a 5 km maximum distance and a 2-hour reservation window. The platform looks 2 hours either side of that booking — 8:00 to 10:00 and 11:00 to 13:00.
  • Inside those windows, only customers within 5 km of Redfern are offered a slot.
  • Outside them — from 13:00 on — anyone in the serving area can book as normal.
The further the customer is from Redfern, the later they’ll be offered.

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Picking numbers

Start with what a provider can realistically do between two jobs. Too tight and slots go unsold because nobody nearby wants them. Too loose and it does nothing. Adjust after a few weeks based on what you see on the calendar.
This works alongside serving areas, it doesn’t replace them. The serving area sets where a provider goes at all. This sets how far apart two bookings can be.

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It never blocks you

Travel optimisation only filters the times customers see on your website. From the admin portal you can book anything, anywhere, at any time. If the slot is a stretch, you’ll get a Tight travel window warning that you can accept. See Warnings and overrides.

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When a day still falls apart

Travel optimisation controls distance, not time. If two bookings are close by but back-to-back with no gap, the provider still arrives late. Add buffer time on the service’s booking settings to hold travel time around every booking of that service. The two work together — one keeps jobs close, the other leaves time to get between them.