Your general settings hold your business’s public identity — the name, contact details, and address customers see when they book with you. They also control whether customers can book online.
Open your general settings
Open Business Setup
In the admin portal, go to Settings → Business Setup → Basic Setup. This opens your Business Profile.
Go to General
Select General from the menu on the left.
Fill in the details
Complete the fields below, then select Save Changes.
Organisation details
| Setting | What it’s for | Required |
|---|
| Organisation name | Your public business name, shown to customers. | Yes |
| URL slug | The part of your booking web address, shown as bookings.app/your-slug. It’s set when your account is created. Contact support to change it. | — |
| Description | A short description of your business, shown to customers. You can format the text. | No |
| Setting | What it’s for | Required |
|---|
| Contact email | An email address for customer enquiries. | Yes |
| Phone | A landline or office number. | No |
| Mobile | A mobile number. | No |
| Office address | Your main business address. Start typing to search for it. | No |
Booking and visibility
These settings control what customers can see and do on your booking website. Change them with care.
| Setting | What it’s for | Required |
|---|
| Organisation mode | Live — open for real bookings and payments. Demo — for testing and setting up before you go live. Contact support to switch between them. | — |
| Online booking | On — customers can see your availability and book online. Off — customers can see your availability but cannot book. | No |
Switching off online booking, or moving to Demo mode, immediately changes what customers can see and do on your booking website. In Demo mode, no payments are processed and some features are turned off.
