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A working schedule says when a staff member is available, which services they deliver, and — for mobile teams — the areas they cover and how far they’ll travel between bookings. Customers can only book a service staff member during the times in their schedule. The working schedule is only for service staff — the people who deliver services to customers. Open a staff member from Settings → Operations → Staff, then select Working Schedule.

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How schedules work

A staff member can have more than one schedule, set per location. For example, one schedule for mornings at your city branch and another for weekends at a second branch. Pick the location at the top, then add or edit schedules for it.

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Add a schedule

1

Choose the location

At the top of Working Schedule, choose the location this schedule is for.
2

Add a schedule

Select to add a schedule, then give it a name for your own reference, such as “Mon–Wed mornings”. Customers don’t see this name.
3

Set the days and hours

Choose the working days and the hours for each, and how the schedule repeats (such as weekly).
4

Choose the services

Pick All Services, or Selected Services to limit this schedule to certain services.
5

Set the area and travel (mobile only)

For mobile work, choose the serving area, and turn on travel optimisation if you want.
6

Save

Save the schedule. If it clashes with another one, you’ll see a warning to fix first.

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Which services this schedule covers

Each schedule sets what the staff member can deliver during those hours:
  • All Services — they can deliver any service offered at this location.
  • Selected Services — they can only deliver the services you tick.
This is how you control who delivers what. For example, a junior staff member’s schedule might cover only a few services.

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Serving areas

For mobile work, a serving area limits a schedule to certain suburbs — only customers in those suburbs see this schedule’s available times. This lets a staff member serve different areas at different times, such as suburbs near home in the mornings and further out in the afternoons. A serving area is a named list of suburbs, set per location. You build it from the location’s catchment areas, and you can reuse the same list across schedules. In a schedule, choose one of:
  • Serve all suburbs — accept bookings from anywhere in the location’s catchment area. This is the default.
  • A named list — only customers in that list’s suburbs see this schedule’s times.

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Create a serving area

In the Serving Areas section of Working Schedule, select New List, give it a name such as “Eastern suburbs”, and add suburbs in one of two ways:
  • Manual pick — tick suburbs from the location’s catchment areas.
  • Find nearby — set a base address and a radius from 3 to 100 km, then tick the suburbs within range.
A list needs a name and at least one suburb. Once saved, you can point any schedule at this location to it.
You can only add suburbs that are in the location’s catchment areas. If a suburb you want isn’t there, add it to the location’s catchment areas first.
You can’t delete a serving area while a schedule still uses it. Switch those schedules to another list, or to Serve all suburbs, first.

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Travel between bookings

For mobile teams, a schedule can plan the staff member’s day around travel between customers. Turn on Optimise travel between bookings to set:
SettingWhat it’s for
Maximum distance between two bookingsThe furthest they’ll travel between back-to-back bookings, in kilometres.
Reservation windowHow much time to hold between bookings for travel.
With this on, the platform fits new bookings into the day in a way that keeps travel within these limits.
Travel optimisation suits mobile services such as driving schools or at-home visits. For fixed-location work, leave it off.