A staff member’s roles decide what they can see and do. Open a staff member from Settings → Operations → Staff, then select Roles.
Roles
| Role | What they can do |
|---|
| Admin | Run the business — manage staff, services, settings, and bookings. |
| Service staff | Deliver services, manage their own schedule, and handle their own bookings. They appear on your booking page. |
| Support staff | Help run the business behind the scenes, without delivering services. |
Where a role applies
Each role applies either to your whole business or to one location.
- Whole business — the role applies everywhere, at every location.
- One location — the role applies only at that location. For example, service staff at your city branch only.
You can’t add the same role twice for the same person, and a business-wide role covers all locations, so you don’t also need to add it per location.
Open Roles
On the staff member’s page, select Roles.
Add a role
Choose the role, then choose whether it applies to your whole business or one location.
Save
Save. To remove a role, select the delete icon next to it.
Removing the last business-wide Admin role from someone asks you to confirm first. Make sure at least one person can still run the business.
Passwords
Each person manages their own password under Security on their page. For their safety, you can’t change another person’s password — only they can. If someone is locked out, you can resend their invite or create a fresh account. 
