> ## Documentation Index > Fetch the complete documentation index at: https://docs.ontimebookings.com.au/llms.txt > Use this file to discover all available pages before exploring further. # Take bookings > The calendar is where your day happens — book customers in, move them, take payment, and keep track of what's been done. Everything to do with a customer's appointment happens on one screen: **Booking Management**. You'll find it in the left-hand menu of the admin portal. It's the busiest screen in the platform and the one you'll have open most of the day. ## The three pieces Once you understand these, the rest follows. Your staff's days, side by side. Every booking, every blocked-out hour, and every appointment synced in from Google or Outlook. Click a booking and a panel opens on the right with everything about it, and the buttons to act on it. Drag an empty slot and the same space becomes a form for a new booking. The calendar and the panel talk to each other. Pick a slot on the calendar and the form fills in the time. Change the time in the form and the calendar highlight moves to match — jumping to another week if it needs to. That last one is the thing most people miss. You never have to choose between the calendar and the form. Work in whichever is easier for the step you're on. ## What you can do here Views, filters, colours, and what the green, amber, and red mean while you drag. Book a customer in, on a voucher they already hold or as a new sale. What each warning means, when to push past it, and when not to. Card, cash, PayID, bank transfer, and invoicing it for later. The booking panel — what's on it and what each button does. Drag it to a new time, or open it up and change more than the time. The three ways a booking ends — and the money difference between them. Mark a provider unavailable so nothing can be booked over it. ## The two most important things to know **Cancel** gives the customer their credit back — they can rebook or you can refund them. **No-show** treats the session as used and returns nothing. Pick the wrong one and you've either given away a session or charged for one the customer thinks they still have. See [Cancel, no-show, and complete](/take-bookings/cancel-and-no-show). When you book outside a provider's normal hours, or outside the area they cover, you get a warning rather than a locked door. You know your business; the platform doesn't argue. But read them. Each one is telling you something specific about whether the booking will actually work. See [Warnings and overrides](/take-bookings/warnings).